Safety Net Administrator and Administration Support

---

Bucketts Way Neighbourhood Group Inc. (BWNG) is looking to expand our Administration Team and is seeking a flexible and compassionate Administrator. In this position, successful applicants will provide information and referrals to vulnerable members of the community, as well as attending to reception duties. 

The Safety Net Administrator will coordinate services provided by Bucketts Way Neighbourhood Group Inc. (BWNG) and their funding bodies such as grocery assistance, Energy Account Payment Assistance (EAPA) vouchers, Telstra vouchers, and any other supports as funding permits, as well as provide administrative support for reception.

This rewarding role offers a foot in the door with one of Gloucester’s largest employers (and the only locally-based Ageing and Disability services provider), as well as benefits such as salary packaging, flexibility and ongoing learning and development.

With empathy and compassion, you will make a difference in the lives of local people by providing valuable information and support in the community. 

This position works on a set roster: Tuesdays and Thursdays, 10:00am - 2:00pm and Fridays 8:30am - 4:00pm. This role falls under the Social, Community, Home Care and Disability Services Award 2010 (SCHADS) – Social & Community Services Employee Level 2, Paypoint 1. 

The successful candidate will be responsible for: 

Safety Net 

• Provide professional receptionist services 
• Display high levels of integrity, approachability, empathy and responsiveness
• Assess need for services in accordance with funding guidelines 
• Provide appropriate referrals in a responsive manner
• Accurately maintain client information
• Input data accurately and in a timely manner
• Ensure compliance with relevant legislation and statutory requirements
• Any other tasks directed by the supervisor that are within the scope of the position

Reception

• Provide professional receptionist services
• Provide administrative support to maintain a high      level of customer service to clients and the Gloucester community as      directed by their supervisor 
• Greet visitors, answer all incoming phone calls,      letters and client enquiries in a professional and courteous manner
• Record and distribute accurate and detailed      messages to the intended staff when they are not available to take      incoming calls 
• Receipt client payments and reconcile till to float at the end of each day, including input and reconciliation of information in MYOB
• Keep the office environment, training rooms, kitchen, reception area (inside and outside) and general area in an organised and presentable manner at all times
• Ensure BWNG’s uniform is worn and a professional attire is maintained
• Maintain the food donations in the reception area
• Ensure adequate stock of supplies i.e. toilet paper, and paper towels in bathrooms

Any other tasks directed by the supervisor that are within the scope of the position

Essential:

Qualifications:

• Relevant qualifications in Business Administration, Community Services or a relevant discipline, or willing to obtain

Experience:

• Experience working in a busy front-of-house role
• Experience working with Microsoft Office

Skills:

• Excellent written, verbal and communication skills, including the ability to effectively communicate with staff at all levels and members of the community from all walks of life 
• Ability to be organised, to prioritise work schedules and respond to multiple issues
• Ability to work in a team environment with minimal supervision 

Other:

• Class C Driver’s Licence  
• Criminal Record Check upon employment
• Working with Children Check upon employment 

Desirable:  

• Demonstrated communication and interpersonal skills, including the ability to deal with sensitive and confidential matters with integrity, tact and discretion 
• Experience working with people from diverse, social and cultural backgrounds
• Experience working with vulnerable people 
• Ability to plan and coordinate tasks, make decisions using appropriate judgement and meet designated timelines

Applications close Monday 19 December 2022, close of business. To apply for this role please email your resume and cover letter addressing the selection criteria to HR@bwng.org.au or click the 'Apply Now'  button below. 

BWNG is an award-winning multi-service non-profit organisation in Gloucester NSW providing Ageing and Disability Services and hardship assistance to the residents of Gloucester and surrounds. 

As locals looking after locals our objective is to achieve positive outcomes for our clients and participants, help our community members maintain their independence and remain living in their own homes for as long as possible.