Support at Home - Aged care support now and into the future
The support you need is closer than you think
From November 2025, the Australian Government’s new Support at Home Program has replaced Care Packages and Short-Term Restorative Care.
Support at Home is designed to simplify aged care and make it easier for older Australians to get the help they need to live safely and independently at home. It has been created in conjunction with the new Aged Care Act and introduces standardised pricing for services, ensuring that all clients receive consistent and transparent pricing across the board. This move is designed to make the pricing more predictable and fair for all participants.
What is the first step?
The first step to receiving services through Support At Home is to apply for an assessment with MyAgedCare. by calling 1800 200 422 or registering online.
You can complete this application yourself or on behalf of a friend or family member.
Support at Home
What will my care cost?
What will my care cost?
The help you need to stay living independently in your own home.
What will my care cost?
What will my care cost?
What will my care cost?
The cost of in-home support varies based on your financial situation. Click here to view our services and fees.
Assistive Technology, Home Maintenance & Modifications Scheme
Assistive Technology, Home Maintenance & Modifications Scheme
Assistive Technology, Home Maintenance & Modifications Scheme
Equipment and home adjustments to make daily living easier and safer for older people at home.
Care and Support for Higher Needs
Assistive Technology, Home Maintenance & Modifications Scheme
Assistive Technology, Home Maintenance & Modifications Scheme
Programs are available for people with specific needs, or who require a higher level of care.
Support At Home in Gloucester NSW
Welcome to BWNG! - your trusted local provider of Support at Home
Getting a little help at home can make life easier and more enjoyable.
Our through the Support at Home program we can help older community members stay safe, comfortable, and independent.
We can help with things like:
- Household tasks – cleaning, laundry, or light gardening.
- Shopping and meals – getting groceries, preparing food or access to Meals on Wheels.
- Personal care – help with washing, dressing and more.
- Appointments and outings – support to get to the doctor or local activities.
- Clinical care - visits from a nurse in your own home
- Assistive Technology and Home modifications - The innovations to keep you safe and independent
- Respite - support to give carers a break
You can choose the help that’s right for you.
Whether you need a little support or regular visits, we’re here to make life at home easier.
Need a bit of help to get the ball rolling?
Every situation is unique. You don’t have to navigate this alone. Contact us and discover how we can make things easier at home.
You can call our team on 6558 2454 or provide your details to have us contact you.
How Does Support At Home Work?
- Assessment: An assessment is conducted by My Aged Care to determine your needs and level of support, resulting in a funding classification and a quarterly budget.
- Funding: A quarterly budget is provided based on your assessed needs, which can be used for various services and can be carried over to the next quarter if not fully spent.
- Services: Support can include help with everyday tasks like cleaning and gardening, as well as clinical care like nursing and physiotherapy. There are also specific pathways for short-term restorative care and end-of-life care.
- Assistive Technology and Home Modifications: The program also provides funding for assistive technology (like mobility aids) and home modifications to help with independent living.
- Provider: A single service provider such as BWNG is responsible for delivering care, managing care plans, and arranging third-party services.
- Contributions: You pay a contribution towards the services you receive. This will be calculated based on the type of service and your financial situation. For example, clinical supports are fully funded by the government.
What are pricing zones?
As your provider we must pay our employees for their time spent travelling to clients’ homes to provide services. Under Support at Home these travel costs must be included in the service price.
A key challenge for providers in rural areas like Gloucester is the higher travel costs involved in delivering services to people who live further from town.
To account for this our service area has been broken into pricing zones one, two and three.
- Zone one – 10 km or less from our office.
- Zone two – between 10.1 km and 25 km from our office.
- Zone three – 25.1 km or more from our office.
This pricing structure ensures travel costs are applied fairly and consistently, while still allowing us to provide quality care to members of our community, no matter which part of our local area they live in.
What will my care cost?
Under Support at Home, client contributions help create a fairer system by ensuring that everyone can access the right level of support. Those who are able to pay a little more do so, so funding that can be directed to people with the greatest need.
The government will fully fund clinical care, such as nursing and physiotherapy. You will not be required to contribute to these services.
Your contribution amount depends on your Support at Home classification, which is determined by Services Australia.
You can use the My Aged Care Fee Estimator to better understand what your contributions may be.
You can also view or download our Support at Home Program Services Price List below.
Assistive Technology and Home Modifications
Under Support at Home the Assistive Technology and Home Modifications (AT-HM) scheme provides separate funding for older people to access products, equipment, and home modifications to improve their independence and safety at home.
Examples of assistive technology include:
- mobility equipment such as walking sticks, walking frames and wheelchairs.
- toileting supports including bedpans and commodes.
- bathing devices including shower chairs and bath boards.
Home modifications provide changes to your home environment to make it safer and more accessible, so that you can remain living safely at home.
Examples of home modifications include:
- grab rails in the shower or bathroom.
- internal and external handrails.
- non-slip surfaces for floors and stairs.
You can find out more about the Assistive Technology and Home Modifications Scheme by visiting the Department of Health and Aged Care website.
Targeted funding for higher needs
The Restorative Care Pathway
The Restorative Care Pathway provides up to 16 weeks of intensive, short-term support to help older Australians regain or improve their strength, mobility, and independence. It focuses on recovery and rehabilitation after an illness, injury, or hospital stay to prevent or delay the need for higher-level or permanent care. The program is personalized and can include services like physiotherapy, occupational therapy, nursing support, and home modifications.
Oxygen therapy and enteral feeding
Under the new Support at Home Program, additional funding is available for people with specific care needs that go beyond standard supports. This includes funding for oxygen therapy and enteral feeding, which are considered higher-level clinical supports.
These funds ensure that people who require ongoing medical equipment and consumables to manage their health conditions are not disadvantaged and can continue to live safely at home.
The program also recognises the unique needs of veterans and people living with dementia or cognitive impairment.
Tailored funding is available to support services that promote independence, reduce risks, and enhance quality of life. This might include specialised care planning, strategies to support memory and decision-making, and help for carers.
By providing this targeted funding, the Support at Home Program aims to make care more equitable and responsive, ensuring individuals with complex or specialised needs receive the right level of support to remain safely at home for longer.
End of Life Pathway
Many older people wish to remain in their own homes as they near the end of their life.
The new End-of-Life Pathway will help them to remain at home if they have three months or less to live.
The End-of-Life Pathway is intended to provide higher levels of funding for in-home aged care services (such as personal care, domestic assistance and general nursing care) to complement services available under state and territory-based palliative care schemes.
Acknowledgement of Country
We would like to acknowledge the traditional custodians of this land from the Worimi and Biripi Country
and pay our respects to Elders past, present & future.
(Artwork: 'Home' by a team of local Indigenous Artists)